Get your flight refund easily and quickly
If your flight was delayed, cancelled or did you have other inconveniences, Rimborsi Aerei is here to help you get what you are entitled to. Assert your rights as a passenger in a few simple steps: the compensation provided for can amount to up to €600 per passenger.
No commission for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa. For the other 18 airlines, if your claim is successful, we retain a commission of 20% (VAT included) on the amount obtained; for the 7 airlines listed, our fee is paid by the airline. See our service costs
OUR SERVICES
The main situations in which you can obtain a refund
It does not matter whether you have travelled for business or pleasure: you can request reimbursement for yourself, your family members or your friends. There is no commission on our service for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa.
For other airlines, a commission of 20% (VAT included) on the amount obtained applies.
Discover our services and find the solution that is right for you.
Health Reasons
You could not fly because of a medical problem? Find out if you are entitled to a refund.
Flight Delay
If your flight arrived at its destination with more than 3 hours lateyou may obtain compensation.
Flight Cancelled
The airline cancelled the flight at the last? Here's how to claim the compensation you deserve.
Overbooking
The airline denied you boarding because there was no room on the flight? Ask for your compensation.
Lost or damaged luggage
Lost or damaged luggage? Here is how to obtain compensation for the extra expenses incurred.
We fly with you, even in difficulties
Whatever inconvenience you have experienced, Rimborsi Aerei offers you the most suitable solution. With our experience and a dedicated team, transforms a flight mishap into a positive resultand return to travelling with the serenity you deserve.
Why Choose Us
Why Rimborsi Aerei is the right choice
For years we have been assisting passengers who suffer delays, cancellations and inconveniences of all kinds.
Our experience and dedication make the difference.
OUR NUMBERS
Our experience, your guarantee
For years we have been committed to defending passengers' rights, approaching each case with dedication and professionalism. Choosing Rimborsi Aerei means relying on a team that is prepared, available and always ready to protect your trip.
25
Airlines handled
7
Airlines with no commission
Protection
Legal support dedicated to passengers
0 €
Upfront costs
3 steps
To submit your request
Trustpilot rating
HOW IT WORKS
Claiming your flight reimbursement is easy: just 3 steps!
It only takes a few minutes to submit your request. There is no commission on our service for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa.
For other airlines, a commission of 20% (VAT included) on the amount obtained applies.
Find out how it works in a few steps and submit your request: we take care of everything and keep you updated on the progress of your claim.
Fill in the form
Sign the mandate
Wait for reimbursement
FREQUENTLY ASKED QUESTIONS
Airline refunds and compensation.
Answers to the most common questions
If you have had problems with a flight at delay, deleted o at overbooked or with your luggage, here you will find all the information profits for understand such as get a refund o a compensation.
What does Rimborsi Aerei cost?
You pay nothing upfront and, if your claim is unsuccessful, you owe us nothing.
No commission for the following 7 airlines: you receive the full amount obtained, because our fee is paid by the airline: Wizz Air, Vueling, Volotea, TAP Air Portugal, Air Dolomiti, Air Europa, Iberia.
For the following 18 airlines, if your claim is successful at any stage, starting from the first complaint, we retain a commission of 20% (VAT included) on the amount obtained: Aegean Airlines, Aeroitalia, Air France, American Airlines, Austrian Airlines, British Airways, Brussels Airlines, Delta Air Lines, Etihad Airways, ITA Airways, KLM, LATAM, Lufthansa, Neos, Qatar Airways, Swiss, Turkish Airlines, United Airlines.
How does the Rimborsi Aerei Service work?
You can start the yours request by refund o compensation by filling in one of modules online available on .. The our team will evaluate quickly the yours case e ti will lead step after step up to to obtaining of reimbursement, also recurring - if necessary - to action legal v. the company airborne.
How soon can I file an air complaint?
Hai weather up to a 2 years from date of flight for submit a complaint, such as expected from Regulation European EU261.
I have already sent the reimbursement documents: what happens now?
At this point you don’t need to do anything: we will take care of everything. We will send the refund or compensation claim to the airline and keep you updated on progress. Once approved, the amount will be paid directly into your account, net of the 20% commission (VAT included) where applicable to your airline.
How long does it take to receive airfare or compensation?
It depends from company e from complexity of case. In gender, at a few months from request è possible get the reimbursement. If yes makes needed an action legal, i times can stretch.
In which cases am I not entitled to reimbursement or compensation?
This right ceases when the airline proves that the cancellation/delay beyond 3 hours of the flight is caused by exceptional circumstances (adverse weather conditions, security alerts, strikes, etc.); this right also ceases if the passenger has been informed of the flight cancellation:
- With at least two weeks of notice;
- In the period between two weeks and seven days prior to the departure date and in the event that an alternative flight is offered with departure no more than two hours before the originally scheduled time and with arrival at the final destination no more than four hours after the originally scheduled time;
- Less than seven days before e if an alternative flight is offered with departure no more than one hour before the original time scheduled and with arrival at the final destination no later than two hours after the originally scheduled time.
It is important to emphasise that the payment of compensation does not prevent passengers from making a claim for reimbursement of the additional, subjective damage suffered as a result of the inefficiency.
How much reimbursement or flight compensation is foreseen?
The amount of reimbursement varies depending on the route and is between 250 and 600 Euro (right to monetary compensation):
- 250€ for air routes of 1500 km or less
- 400€ for distances between 1500 and 3500 km
- 600€ for sections exceeding 3500 km
- 300€ for routes longer than 3500 km with a delay of more than 3 hours but less than 4 hours
What happens if I am not entitled to compensation?
If the complaint is unsuccessful because of extraordinary circumstances and the airline does not award any compensation, you will not bear any cost.
Service costs
How much the service costs, airline by airline
We want you to know the cost of our service from the outset. The economic conditions depend on the airline that operated your flight.
No fee to open a claim and no legal costs to pay upfront, even if the case goes to court.
If the outcome is unsuccessful, at any stage, you owe us no fee, commission or reimbursement of expenses: we bear every charge and cost, including any costs of the other party.
The cost depends on the airline, as shown in the table.
| Airline | What you pay if successful | What you receive |
|---|---|---|
| 7 airlines with no commission Air DolomitiAir EuropaIberiaTAP Air PortugalVoloteaVuelingWizz Air | No commission Our fee is paid by the airline. | 100% of the amount obtained |
| 18 airlines with commission Aegean AirlinesAeroitaliaAir FranceAmerican AirlinesAustrian AirlinesBritish AirwaysBrussels AirlinesDelta Air LinesEtihad AirwaysITA AirwaysKLMLATAMLufthansaNeosQatar AirwaysSwissTurkish AirlinesUnited Airlines | 20% commission (VAT included) deducted from the amount obtained | 80% of the amount obtained |
How the 20% commission works
- It applies only if your claim is successful.
- It is due from the first complaint sent to the airline, whatever the stage at which the sums are obtained: complaint, assisted negotiation, mediation or legal proceedings.
- It is calculated on all sums obtained in your favour: compensation under Regulation (EC) No 261/2004, ticket refund, damages or any other basis, excluding any legal costs recognised or awarded.
- It includes VAT: you will not be asked for any further amount.
- It is deducted at the time of payment: we pay you the amount obtained, net of the commission, within 30 working days of receiving the sums or, if later, of receiving your bank details.
Example
For the 7 airlines with no commission, you receive the full amount obtained.
The economic conditions are set out in Article 6 of the General Terms of Service (edition of 7 November 2026) and in the mandate you sign. If you revoke the mandate after the formal notice has been sent to the airline, the amounts indicated in Article 7.3 may be payable.
