OUR SERVICES
Refund of Lost, Delayed or Damaged Baggage
- 98% of claims won
- +10000 satisfied users
- EUR +3 million obtained
Had problems with your luggage? Here's how to get your refund.
If you have suffered the lost luggage, received your suitcase late or found your belongings damagedyou are entitled to compensation. In just a few steps, Airline Refunds helps you assert your rights and obtain up to € 1,400 in compensationaccording to current regulations.
FREQUENTLY ASKED QUESTIONS
Reimbursement for baggage problems: is it always possible?
La Montreal Convention and, for some routes, the Regulation (EC) 261/2004offer protection to passengers in case of damaged or lost luggage. Depending on the distance, the value of the items and the airline's liability, you can obtain compensation for inconvenience and expenses incurred.
What should I do if my luggage has been lost?
- Go immediately to the baggage office (Lost & Found) of the arrival airport and fill in the PIR (Property Irregularity Report).
- Keep all documentscopies of the PIR, boarding pass, luggage tags.
- Contact the airlineby submitting a written report as soon as possible.
- Rely on Aircraft Refundsfill in the form on our website and upload the documentation. We will handle your claim file.
Can I get a refund if my luggage arrives late?
Yes. If your luggage comes delivered days lateyou may have had to buy basic necessities (clothes, hygiene products, etc.). These costs, properly documented with receipts, can be covered by the claim. The airline is obliged to cover reasonable expenses incurred during the wait.
What happens if the luggage arrives damaged?
- Fill in the RIP immediately upon arrival, indicating the extent of the damage.
- Send photos and evidence of the damage to the airline.
- You can ask for the refund for repair or, if necessary, replacement of the case.
- In the event of major damage, there may be additional compensation for valuables (if declared before the flight).
Within how long do I have to file a claim for baggage?
Times may vary depending on national regulations and company conditions, but as a rule:
- Damaged baggageSend your complaint within 7 days of delivery.
- Delayed baggageusually within 21 days of the actual arrival of the luggage.
- Lost luggageAfter 21 days, the baggage is considered officially lost and you are entitled to compensation.
For which airlines do you handle baggage reimbursement?
Airline Refunds assists passengers on several airlines operating worldwide, including: VUELING, VOLOTEA, WIZZ AIR, TAP AIR PORTUGAL, IBERIA, AIR DOLOMITI, AIR EUROPA.
CHARTER OF RIGHTS
Charter of Passenger Rights: EU 261 rules and compensation
The Passenger Bill of Rights clearly identifies your rights in the most common cases of disservice: denied boarding, flight cancellation or long delay. Thanks to these provisions, you have the opportunity to claim and obtain due compensation for the inconveniences suffered.
HOW IT WORKS
Claiming your flight reimbursement is easy: just 3 steps!
The service is completely free, easy, safe and fast!
You will be followed by our experts throughout the duration of the practice receiving each status update of the same.
Fill in the form
Sign the mandate
Wait for reimbursement
OUR NUMBERS
Our experience, your guarantee
For years we have been committed to defending passengers' rights, approaching each case with dedication and professionalism. Choosing Air Reimbursement means relying on a team that is prepared, available and always ready to protect your trip.
98%
complaints won
+3Mln
Reimbursements Obtained
+10K
complaints won
+20
Airlines
5/5
Trustpilot rating
100%
free
Why Choose Us
Why Air Refunds is the right choice
For years we have been assisting passengers who suffer delays, cancellations and inconveniences of all kinds.
Our experience and dedication make the difference.
