CONTACTS
Talk to us
Do you have questions or general requests?
Do you already have an active file?
Get your flight refund easily and quickly
If your flight was delayed, cancelled or did you have other inconveniences, Rimborsi Aerei is here to help you get what you are entitled to. Assert your rights as a passenger in a few simple steps: the compensation provided for can amount to up to €600 per passenger.
No commission for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa. For the other 18 airlines, if your claim is successful, we retain a commission of 20% (VAT included) on the amount obtained; for the 7 airlines listed, our fee is paid by the airline. See our service costs
FREQUENTLY ASKED QUESTIONS
Airline refunds and compensation.
Answers to the most common questions
If you have had problems with a flight at delay, deleted o at overbooked or with your luggage, here you will find all the information profits for understand such as get a refund o a compensation.
What does Rimborsi Aerei cost?
You pay nothing upfront and, if your claim is unsuccessful, you owe us nothing.
No commission for the following 7 airlines: you receive the full amount obtained, because our fee is paid by the airline: Wizz Air, Vueling, Volotea, TAP Air Portugal, Air Dolomiti, Air Europa, Iberia.
For the following 18 airlines, if your claim is successful at any stage, starting from the first complaint, we retain a commission of 20% (VAT included) on the amount obtained: Aegean Airlines, Aeroitalia, Air France, American Airlines, Austrian Airlines, British Airways, Brussels Airlines, Delta Air Lines, Etihad Airways, ITA Airways, KLM, LATAM, Lufthansa, Neos, Qatar Airways, Swiss, Turkish Airlines, United Airlines.
How does the Rimborsi Aerei Service work?
You can start the yours request by refund o compensation by filling in one of modules online available on .. The our team will evaluate quickly the yours case e ti will lead step after step up to to obtaining of reimbursement, also recurring - if necessary - to action legal v. the company airborne.
How soon can I file an air complaint?
Hai weather up to a 2 years from date of flight for submit a complaint, such as expected from Regulation European EU261.
I have already sent the reimbursement documents: what happens now?
At this point you don’t need to do anything: we will take care of everything. We will send the refund or compensation claim to the airline and keep you updated on progress. Once approved, the amount will be paid directly into your account, net of the 20% commission (VAT included) where applicable to your airline.
How long does it take to receive airfare or compensation?
It depends from company e from complexity of case. In gender, at a few months from request è possible get the reimbursement. If yes makes needed an action legal, i times can stretch.
In which cases am I not entitled to reimbursement or compensation?
This right ceases when the airline proves that the cancellation/delay beyond 3 hours of the flight is caused by exceptional circumstances (adverse weather conditions, security alerts, strikes, etc.); this right also ceases if the passenger has been informed of the flight cancellation:
- With at least two weeks of notice;
- In the period between two weeks and seven days prior to the departure date and in the event that an alternative flight is offered with departure no more than two hours before the originally scheduled time and with arrival at the final destination no more than four hours after the originally scheduled time;
- Less than seven days before e if an alternative flight is offered with departure no more than one hour before the original time scheduled and with arrival at the final destination no later than two hours after the originally scheduled time.
It is important to emphasise that the payment of compensation does not prevent passengers from making a claim for reimbursement of the additional, subjective damage suffered as a result of the inefficiency.
How much reimbursement or flight compensation is foreseen?
The amount of reimbursement varies depending on the route and is between 250 and 600 Euro (right to monetary compensation):
- 250€ for air routes of 1500 km or less
- 400€ for distances between 1500 and 3500 km
- 600€ for sections exceeding 3500 km
- 300€ for routes longer than 3500 km with a delay of more than 3 hours but less than 4 hours
What happens if I am not entitled to compensation?
If the complaint is unsuccessful because of extraordinary circumstances and the airline does not award any compensation, you will not bear any cost.
