OUR SERVICES
Refund of Lost, Delayed or Damaged Baggage
- No upfront costs
- No cost if your claim is unsuccessful
- 7 airlines with no commission
Had problems with your luggage? Here's how to get your refund.
If you have suffered the lost luggage, received your suitcase late or found your belongings damagedyou are entitled to compensation. In just a few steps, Rimborsi Aerei helps you assert your rights and obtain up to € 1,400 in compensationaccording to current regulations.
No commission for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa. For the other 18 airlines, if your claim is successful, we retain a commission of 20% (VAT included) on the amount obtained; for the 7 airlines listed, our fee is paid by the airline. See our service costs
FREQUENTLY ASKED QUESTIONS
Reimbursement for baggage problems: is it always possible?
La Montreal Convention and, for some routes, the Regulation (EC) 261/2004offer protection to passengers in case of damaged or lost luggage. Depending on the distance, the value of the items and the airline's liability, you can obtain compensation for inconvenience and expenses incurred.
What should I do if my luggage has been lost?
- Go immediately to the baggage office (Lost & Found) of the arrival airport and fill in the PIR (Property Irregularity Report).
- Keep all documentscopies of the PIR, boarding pass, luggage tags.
- Contact the airlineby submitting a written report as soon as possible.
- Rely on Rimborsi Aereifill in the form on our website and upload the documentation. We will handle your claim file.
Can I get a refund if my luggage arrives late?
Yes. If your luggage comes delivered days lateyou may have had to buy basic necessities (clothes, hygiene products, etc.). These costs, properly documented with receipts, can be covered by the claim. The airline is obliged to cover reasonable expenses incurred during the wait.
What happens if the luggage arrives damaged?
- Fill in the RIP immediately upon arrival, indicating the extent of the damage.
- Send photos and evidence of the damage to the airline.
- You can ask for the refund for repair or, if necessary, replacement of the case.
- In the event of major damage, there may be additional compensation for valuables (if declared before the flight).
Within how long do I have to file a claim for baggage?
Times may vary depending on national regulations and company conditions, but as a rule:
- Damaged baggageSend your complaint within 7 days of delivery.
- Delayed baggageusually within 21 days of the actual arrival of the luggage.
- Lost luggageAfter 21 days, the baggage is considered officially lost and you are entitled to compensation.
For which airlines do you handle baggage reimbursement?
Rimborsi Aerei assists passengers on several airlines operating worldwide, including: VUELING, VOLOTEA, WIZZ AIR, TAP AIR PORTUGAL, IBERIA, AIR DOLOMITI, AIR EUROPA.
CHARTER OF RIGHTS
Charter of Passenger Rights: EU 261 rules and compensation
The Passenger Bill of Rights clearly identifies your rights in the most common cases of disservice: denied boarding, flight cancellation or long delay. Thanks to these provisions, you have the opportunity to claim and obtain due compensation for the inconveniences suffered.
HOW IT WORKS
Claiming your flight reimbursement is easy: just 3 steps!
It only takes a few minutes to submit your request. There is no commission on our service for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa.
For other airlines, a commission of 20% (VAT included) on the amount obtained applies.
Find out how it works in a few steps and submit your request: we take care of everything and keep you updated on the progress of your claim.
Fill in the form
Sign the mandate
Wait for reimbursement
OUR NUMBERS
Our experience, your guarantee
For years we have been committed to defending passengers' rights, approaching each case with dedication and professionalism. Choosing Rimborsi Aerei means relying on a team that is prepared, available and always ready to protect your trip.
25
Airlines handled
7
Airlines with no commission
Protection
Legal support dedicated to passengers
0 €
Upfront costs
3 steps
To submit your request
Trustpilot rating
Why Choose Us
Why Rimborsi Aerei is the right choice
For years we have been assisting passengers who suffer delays, cancellations and inconveniences of all kinds.
Our experience and dedication make the difference.
