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Get your airfare quickly, easily and free of charge
If your flight was delayed, cancelled or did you have other inconveniences, Airline Refunds is here to help you get what you are entitled to. Assert your rights as a passenger in a few simple steps and you get up to 600€ compensation per passenger.
FREQUENTLY ASKED QUESTIONS
Airline refunds and compensation.
Answers to the most common questions
If you have had problems with a flight at delay, deleted o at overbooked or with your luggage, here you will find all the information profits for understand such as get a refund o a compensation.
How does the Air Reimbursement Service work?
You can start the yours request by refund o compensation by filling in one of modules online available on .. The our team will evaluate quickly the yours case e ti will lead step after step up to to obtaining of reimbursement, also recurring - if necessary - to action legal v. the company airborne.
How much does Aircraft Refunds cost? Is the service free of charge?
Our service is completely free of charge for the following airlines:
- Wizz Air
- Vueling
- Volotea
- Tap Air Portugal
- Air Dolomiti
- Air Europa
- Iberia
In these cases, the passenger receives the entire amount incumbent, while the our compensation è a load of airline.
If the refund not is obtained, not ti will be debited nothing.
For some companies such as ITA Airways, Neos, Lufthansa, Turkish Airlines and all other companies on the site, at case by refund obtained via warning o action legal, we request a contribution of 20% on the amount received.
How soon can I file an air complaint?
Hai weather up to a 2 years from date of flight for submit a complaint, such as expected from Regulation European EU261.
I have already sent the reimbursement documents: what happens now?
A this dot not you must do nothing: we will think a all us. We will send the request by refund o compensation at company aerial e ti We will update on developments. A vault approved, the sum ti will be paid directly on yours account o paper.
If a lawsuit is filed, do I have to incur legal costs?
No, no cost for you. Also at case by proceedings judicial, the passenger not anticipates nothing e not will be held a pay at case by outcome negative. There we occupy us by all the expenses legal.
How long does it take to receive airfare or compensation?
It depends from company e from complexity of case. In gender, at a few months from request è possible get the reimbursement. If yes makes needed an action legal, i times can stretch.
In which cases am I not entitled to reimbursement or compensation?
This right ceases when the airline proves that the cancellation/delay beyond 3 hours of the flight is caused by exceptional circumstances (adverse weather conditions, security alerts, strikes, etc.); this right also ceases if the passenger has been informed of the flight cancellation:
- With at least two weeks of notice;
- In the period between two weeks and seven days prior to the departure date and in the event that an alternative flight is offered with departure no more than two hours before the originally scheduled time and with arrival at the final destination no more than four hours after the originally scheduled time;
- Less than seven days before e if an alternative flight is offered with departure no more than one hour before the original time scheduled and with arrival at the final destination no later than two hours after the originally scheduled time.
It is important to emphasise that the payment of compensation does not prevent passengers from making a claim for reimbursement of the additional, subjective damage suffered as a result of the inefficiency.
How much reimbursement or flight compensation is foreseen?
The amount of reimbursement varies depending on the route and is between 250 and 600 Euro (right to monetary compensation):
- 250€ for air routes of 1500 km or less
- 400€ for distances between 1500 and 3500 km
- 600€ for sections exceeding 3500 km
- 300€ for routes longer than 3500 km with a delay of more than 3 hours but less than 4 hours
What happens if I am not entitled to compensation?
Aircraft Refunds will not charge the passenger anything even if the airline is not responsible for the inefficiency caused.
