the charter of rights
Know your rights
- 98% of claims won
- +10000 satisfied users
- EUR +3 million obtained
Get your airfare quickly, easily and free of charge
If your flight was delayed, cancelled or did you have other inconveniences, Airline Refunds is here to help you get what you are entitled to. Assert your rights as a passenger in a few simple steps and you get up to 600€ compensation per passenger.
Guide to Air Passenger Rights
CHARTER OF RIGHTS
Introduction - Air Passenger Rights: What You Need to Know
When you book a flight, you have at your disposal a number of safeguards established by European and international regulations. These rights ensure that, in the event of inefficiencies such as delays, cancellations or overbookingyou may receive assistance and, in many cases, financial compensation. In this guide, you will find out when you can claim compensation, what procedures to follow and how Rimborsi Aerei can help you assert your rights.
What regulations protect air passengers?
Regulation (EC) No. 261/2004
In the European Union, the main reference is Regulation (EC) No 261/2004, which guarantees compensation in the event of:
- Long delay (at least 3 hours on arrival)
- Flight Cancellation
- Denied boarding due to overbooking
Montreal Convention
At the international level, the Montreal Convention protects passengers against damage or loss of baggage and significant delays.
Reimbursement and compensation
When an air service disruption occurs, you may be entitled to compensation of up to €600 per passengerdepending on the route and length of the flight.
What are the passenger's rights in the event of problems with the flight?
Delayed flight
If the flight is delayed by at least 3 hours on arrival in the final destination, you can:
- Claiming compensation established by EU law.
- Obtaining assistance (food, drinks, telephone calls) and, if necessary, an overnight stay paid for by the company.
Flight cancelled
If your flight was cancelled with less than 14 days in advance respect the fixed departure date
- You have the right to choose between the refund of the ticket or an alternative flight.
- You may receive compensation variable pecuniary based on the length of the route.
- The company must provide assistance (meals, hotel, transfers) if you get stuck waiting for the next flight.
Overbooking or denied boarding
In case you are denied boarding due to overbooking:
- You can opt for a replacement flight or request reimbursement.
- You may be entitled to compensation up to €600 depending on the kilometres of the route.
Lost or damaged luggage
In addition to flight-related problems, the Montreal Convention protects passengers in the case of baggage:
- Lostyou can claim compensation for lost items or expenses incurred.
- Damagedthe company is obliged to repair or compensate the damage.
- DelayedIf your luggage arrives late and you are forced to buy basic necessities, you can claim reimbursement of documented expenses.
Right to assistance
Whatever the disservice (even if the flight was cancelled due to adverse weather conditions), airlines have an obligation to provide:
- Meals and drinks (vouchers or refunds) if the flight has been delayed for at least 2 hours
- Telephone calls or Internet access
- Hotel accommodation and transfersif necessary
Did you incur expenses or did the company deny you assistance?
How to assert one's rights?
- Keep all documentation: cboarding art, receipts, company communications.
- Request due assistance: pasts, hotels and extra expenses should be covered by the company.
- File a complaint: pe can send a request for reimbursement and compensation to the company or turn to specialised services such as Air Refunds.
- Keep up to date: i regulations may change; always check the latest provisions.
What compensation could you get?
Financial compensation varies according to the distance of the flight:
250 € for short distances (up to 1,500 km).
400 € for medium-length routes (1,500 to 3,500 km).
600 € for flights over 3,500 km, if the delay exceeds 4 hours or in case of cancellation/denied boarding
300 € for flights over 3500 km, if the delay exceeds 3 hours but is less than 4 hours.
In addition to economic compensation, the company must guarantee assistance (meals, drinks, phone calls, accommodation) until you arrive at your destination.
How to assert one's rights?
Free evaluation of your file
Simply provide your flight details and the reason for the inconvenience; our team will check whether you are entitled to compensation.
Comprehensive complaint handling
From the first contact with the company to the negotiation to obtain compensation, we take care of everything.
No upfront costs
Our service is completely free of charge for the following airlines:
- Wizz Air
- Vueling
- Volotea
- Tap Air Portugal
- Air Dolomiti
- Air Europa
- Iberia
When we win against the airline, the passenger always receives the full amount dueand our fee is covered directly by the company. In the event of an unsuccessful outcome, nothing will be due to us.
For the remaining airlines (Ita Airways, Neos, Aeroitalia, Lufthansa, Turkish Airlines, Qatar Airways, United Airlines, Klm, Air France, American Airlines, Etihad, Austrian Airlines, British Airways, Delta Airlines, Swiss Air, Aegean Airlines, Latam, Brussels Airlines)in case of reimbursement obtained after warning or legal action, we request a contribution of the 20% on the amount receivedall included.
HOW IT WORKS
Claiming your flight reimbursement is easy: just 3 steps!
The service is completely free, easy, safe and fast!
You will be followed by our experts throughout the duration of the practice receiving each status update of the same.
Fill in the form
Sign the mandate
Wait for reimbursement
OUR NUMBERS
Our experience, your guarantee
For years we have been committed to defending passengers' rights, approaching each case with dedication and professionalism. Choosing Air Reimbursement means relying on a team that is prepared, available and always ready to protect your trip.
98%
complaints won
+3Mln
Reimbursements Obtained
+10K
complaints won
+20
Airlines
4.9/5
Trustpilot rating
100%
free
Why Choose Us
Why Air Refunds is the right choice
For years we have been assisting passengers who suffer delays, cancellations and inconveniences of all kinds.
Our experience and dedication make the difference.
