OUR SERVICES
Reimbursement for Loss of Coincidence
- No upfront costs
- No cost if your claim is unsuccessful
- 7 airlines with no commission
Missed your connection due to a delayed, cancelled or overbooked flight? Here's how to get your refund.
If your next link is missed due to a delay, cancellation or overbooking not your fault, you may be entitled to compensation. Rimborsi Aerei assists you in a few simple steps to request up to 600 € per passenger.
No commission for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa. For the other 18 airlines, if your claim is successful, we retain a commission of 20% (VAT included) on the amount obtained; for the 7 airlines listed, our fee is paid by the airline. See our service costs
FREQUENTLY ASKED QUESTIONS
Reimbursement for missed connections: is it always possible?
If a delay or cancellation of the previous flight prevented you from catching your connecting flight, you may be able to obtain compensation. European legislation (EC Reg. 261/2004) covers cases wheredue to inefficiency on the part of the carrier, the passenger suffers overall delays and unforeseen expenses to reach the final destination.
What happens if I miss my connection due to a delay?
- Keep documentationboarding passes, tickets and any evidence of the delay of the initial flight.
- Request assistance at the airport: the company should provide you with information on an alternative flight or re-routing.
- Check Regulation (EC) 261/2004If the delay resulted in a final arrival 3 or more hours later than the original time, you may be entitled to compensation.
- Contact Rimborsi Aereifill in the online form and upload your documents. We will take care of your pratic.
How do I calculate the total delay when I miss a connection?
The delay is assessed upon arrival at your final destination. If due to the first delayed flight you miss the second flight and arrive with 3 or more hours later than plannedyou are entitled to compensation up to €600depending on the length of the route.
In what cases is the company not obliged to pay compensation?
- Exceptional circumstancesextreme weather, medical emergencies, security restrictions or strikes outside the carrier.
- Overly tight connection timesIf the time between flights was unreasonable, the airline may not be liable for damages, unless it sold the tickets in a single booking.
Can I receive assistance or a new flight?
If you miss your connection due to delay or cancellation, the company must:
- Organising an alternative flight (reprotection) at no additional cost.
- Provide airport assistance (meals, drinks, possible overnight stay) if necessary.
- Reimbursement of extra expenses (e.g. meals, hotels) if the situation is attributable to its management.
For which airlines we handle reimbursement from missed connections
Rimborsi Aerei assists passengers on several airlines operating worldwide, including: AEGEAN AIRLINES, AEROITALIA, AIR DOLOMITI, AIR EUROPA, AIR FRANCE, AMERICAN AIRLINES, AUSTRIAN AIRLINES, BRITISH AIRWAYS, BRUSSELS AIRLINES, DELTA AIRLINES, ETIHAD, IBERIA, ITA AIRWAYS, KLM, LATAM, LUFTHANSA, NEOS, QATAR AIRWAYS, SWISS, TAP AIR, TURKISH AIRLINES, UNITED AIRLINES, VOLOTEA, VUELING, WIZZ
CHARTER OF RIGHTS
Charter of Passenger Rights: EU 261 rules and compensation
The Passenger Bill of Rights clearly identifies your rights in the most common cases of disservice: denied boarding, flight cancellation or long delay. Thanks to these provisions, you have the opportunity to claim and obtain due compensation for the inconveniences suffered.
HOW IT WORKS
Claiming your flight reimbursement is easy: just 3 steps!
It only takes a few minutes to submit your request. There is no commission on our service for 7 airlines: Vueling, Volotea, Wizz Air, TAP, Iberia, Air Dolomiti and Air Europa.
For other airlines, a commission of 20% (VAT included) on the amount obtained applies.
Find out how it works in a few steps and submit your request: we take care of everything and keep you updated on the progress of your claim.
Fill in the form
Sign the mandate
Wait for reimbursement
OUR NUMBERS
Our experience, your guarantee
For years we have been committed to defending passengers' rights, approaching each case with dedication and professionalism. Choosing Rimborsi Aerei means relying on a team that is prepared, available and always ready to protect your trip.
25
Airlines handled
7
Airlines with no commission
Protection
Legal support dedicated to passengers
0 €
Upfront costs
3 steps
To submit your request
Trustpilot rating
Why Choose Us
Why Rimborsi Aerei is the right choice
For years we have been assisting passengers who suffer delays, cancellations and inconveniences of all kinds.
Our experience and dedication make the difference.
